Enhance your Aikeedo platform with Intercom to provide real-time customer support and engagement. This guide walks you through setting up Intercom for your Aikeedo website.
Aikeedo’s Intercom integration allows you to add powerful customer messaging and support capabilities to your platform. By integrating Intercom, you can engage with your users in real-time, provide support, and gather valuable insights about your customer interactions.
Step 1: Create an Intercom Account and Obtain Necessary Credentials
If you don’t have an Intercom account, sign up here.
Once logged in, navigate to the Settings menu in your Intercom dashboard.
In the left sidebar, click on “Messenger” under the “Channels” section.
On the Messenger settings page, click on the “Install” tab.
You’ll see two important pieces of information here:
Workspace/App ID: This is displayed at the top of the installation code snippet. It’s a string that looks like “abc123de”.
Secret Key: Click on “Copy secret key” to copy your secret key. It’s a long string of characters used for identity verification.
The Secret Key is crucial for enabling Identity Verification, which adds an extra layer of security to your integration. Never share this key publicly or commit it to version control systems.
Intercom recommends using Identity Verification to ensure the security and integrity of your user data. Make sure to enable this feature in both Intercom and Aikeedo settings.
Copy both the Workspace/App ID and the Secret Key—you’ll need these for configuring Aikeedo.
Keep your Secret Key confidential. As the Intercom dashboard warns: “Never commit it directly to your repository, client-side code, or anywhere a third party can find it.”