> ## Documentation Index
> Fetch the complete documentation index at: https://docs.aikeedo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Transactional Emails

> See every email Aikeedo sends, turn each one on or off, and preview it before your users get it.

## Introduction

Aikeedo sends emails when something happens on an account: a sign-up, a password reset, an invitation, a purchase. The **Emails** page lists every one of them, including emails added by plugins. From there you can turn each one off, and preview how it looks.

Emails are delivered through the transport you set up under [Mail](https://docs.aikeedo.com/email/mailer.md). To change their wording or design, edit their [templates](https://docs.aikeedo.com/advanced/email-templates.md).

## The Emails page

Go to **Settings → Email → Emails**.

Emails are grouped by what they are about: **Account**, **Workspace**, **Billing** and **Admin**, followed by any groups that plugins add. Each row shows the email's name and when it is sent. Emails added by a plugin are marked with a puzzle icon.

## Emails Aikeedo sends

| Email | Group | Sent when | Can be turned off |
| - | - | - | - |
| **Welcome** | Account | A user signs up. When email verification is required, once the address is verified. | Yes |
| **Email verification** | Account | A user signs up or changes their email address, while email verification is turned on in the account settings. | No |
| **Password reset** | Account | A user asks to recover their account. | No |
| **Workspace invitation** | Workspace | A member invites someone to a workspace. | Yes |
| **Purchase confirmation** | Billing | A paid order is completed. Sent to the workspace owner with a receipt. | Yes |
| **Invoice ready** | Billing | An invoice is issued after the purchase confirmation has already gone out. | Yes |
| **Data export** | Admin | An admin exports users, workspaces, orders or subscriptions. The CSV file is attached. | No |

Emails that accounts need in order to work are marked **Always on** and have no switch.

> [!NOTE]
>
> Without the **Workspace invitation** email, invited people only learn about an invitation if someone tells them.

## Turning emails off

Every email is on by default. Switch an email to **Disabled** and click **Save changes**. The change applies to the next email sent, including ones sent by a [background worker](https://docs.aikeedo.com/advanced/queue.md).

If you turned off purchase emails in an earlier version, that choice carries over until you first save this page.

## Previewing an email

Click **Preview** on any row to see the email as your users will. It is filled with sample data, with your own account as the recipient. Switch between **Desktop** and **Mobile** to check both widths. The **Subject** is shown above the email.

Nothing is sent when you preview. This makes it a quick way to check a [customised template](https://docs.aikeedo.com/advanced/email-templates.md) after editing it.

## Purchase confirmation

After a paid order is completed, the workspace owner gets a **Purchase confirmation** email in their own language. It works as a receipt: the plan, amounts, any discount and tax, the total, the payment method and the billing details. Free orders don't send one.

When you use [invoicing](https://docs.aikeedo.com/billing/invoicing.md), the email waits for the invoice and arrives with the invoice PDF attached. If the invoice isn't ready within an hour, the email is sent without it, and the **Invoice ready** email follows with the PDF once the invoice is issued.

Both emails are sent as [background jobs](https://docs.aikeedo.com/advanced/queue.md), so cron must be running.

## Related Guides

* [Mailer Configuration](https://docs.aikeedo.com/email/mailer.md) - Set up email delivery
* [SMTP Setup](https://docs.aikeedo.com/email/smtp.md) - Configure an SMTP server
* [Email Templates](https://docs.aikeedo.com/advanced/email-templates.md) - Change the wording and design of emails
* [Invoicing](https://docs.aikeedo.com/billing/invoicing.md) - Invoices for paid orders

## Need Help?

If you need assistance with Aikeedo:

> [card] [Professional Support](https://aikeedo.com/support/?utm_source=docs\&utm_medium=content)
>
> Get expert help from our team with a paid support subscription

> [card] [Troubleshooting Guide](https://docs.aikeedo.com/setup/troubleshooting.md)
>
> Check common issues and solutions


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.